We know many of you are quickly trying to adjust your reservations due to the situation with COVID-19, resulting in high call volumes and long wait times. Please know that we are working as quickly as possible to respond to your calls and we understand the urgency and uncertainty of the situation.
At this time, we ask that travellers visit the related help centre article to review their options before contacting our support team. If your check-in date is not coming up in the next seven days, please consider calling us at a later date so we can help those travelling immediately.
We are truly sorry for the inconvenience and appreciate your patience during these difficult times.
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