Last updated on September 11, 2018
In certain circumstances, CanadaStays may decide, in its sole discretion, that it is necessary to cancel a confirmed booking and make appropriate refund and payout decisions. This may be for reasons set forth in our Extenuating Circumstances Policy or where we believe in good faith, while taking the legitimate interests of both parties into account, this is necessary to avoid significant harm to CanadaStays, other Members, third parties or property.
Valid extenuating circumstances include:
Claims can only be considered after a reservation has been cancelled. Once you have cancelled the reservation, if you feel that your reason for cancellation is covered by our Extenuating Circumstances Policy, contact us for consideration. We require that claims be submitted no later than 3 business days from the original check-in date and we may require valid supporting documentation.