Terrible Customer Service.
I would like to preface this review in stating that you take your chances off renting from VRBO and that I highly depend on other reviews when making a decision. With that said, here is my review - We rented out this cottage for this past weekend with another couple. When we arrived we found the place semi clean, looking very much like the pictures from the listing. We spent most of the day touring Santa Barbara and arrived back in the late afternoon. The selling point for this place was the hot tub with the great view. However, when we got in, the water was luke warm at best. We called Sharon and another number on the list to rectify the situation and she stated that there was no way to know it was not working as it has not happened before. This is where it went down hill from there - She then got frazzled due to us asking what she could do to fix it, said that she needed to get back to her 10 person dinner party and then threw it out there that we could get a free night due to this. I understand that you may have other plans but you are running a business centered around customer service. There should be a check list that should be checked off before guests arrive to make sure everything is in working order or we should have been notified upon arrival. The next morning we discussed it as a group that we thought a night free was not necessary. We thought $50 off would be fair. We spoke to Sharon about this who was still willing to give us a free night but agreed on the $50 discount. The rest of the stay was pretty dismal...missing shower rugs that Sharon dropped off when we asked for more towels, no refridge, cleaning supplies left out from the maid, and when we washed the dishes in the kitchen sink it smelled like rotten eggs. We really wanted to love this place but unfortunately it did not work out. The last kicker was the email we received the next day. It was from Sharon giving us a recap of the hot tub events calling our actions inappropriate and how we shorted her cash from our revised agreement. However, the night before when she was paid, she counted the cash and did not say anything, instead sending us a condescending email. We made a phone call and sorted things out cutting losses on both ends. We have rented from many VRBO's and this was definitely the worst experience. The overall place was fair for the price but dealing with the owner was a headache and a half. We will not be returning or recommending this property.
Charming, Detached Guest Cottage, 5 Minutes from Beach & Town