Great location that is wearing down
We had a group of 10 that stayed at this location for approximately a week. The location is great and the facility is generally sufficient. It is within walking distance of the beach and great restaurants along Waikiki. We definitely appreciated small touches like the beach equipment in the condo. Unfortunately, the building is showing its age. While we were there, the washer had a leak when we tried to wash our towels. One of the handles on the kitchen sink cabinet also broke off as it was already loose when we got there. There were also some service issues which were not addressed well when we were there. The advertisement indicates that there is enough sleeping space for 10, including 2 futon mattresses. Unfortunately, the mattresses were not there when we arrived. Roger and Carrie quickly addressed this by dropping them off. The wireless also did not work while we were there. I am not sure of the issue, but it seemed as if the bill had not been paid (when we connected, it went straight to a hawaii telecom page and we could not navigate off). I communicated with Carrie that the internet was not working and she arranged for a computer repair man to come assess the issue. Unfortunately, he attempted to do all the communication through me, calling me 3 times, asking me to be at the condo at certain times. On the first call, I told him I was just renting the condo and was on vacation and to please communicate through Carrie or Roger. He said he would do so, but still continued to call me. The internet was not fixed during our 5 day stay. While I understand that there may have been issues with the internet that could not be fixed on a holiday weekend, I do not understand why communication with the computer guy could not or was not handled by Roger or Carrie. Overall, the lack of internet and the phone calls regarding the internet were a detriment to our trip. The facilities otherwise were fine and Roger and Carrie were both responsive before and during the trip.
Five * 2 BR/2BTH, Ocean View Family Suite with kitchen, & Balcony