Unclean Property and Horrible Customer Service
The property was old and had an old smell. The only thing new about the property was the kitchen. The towel racks in the bathroom were missing or on the verge of coming out of the wall. It was advertised as ocean front but, it was actually a side view of the ocean. We did not have access to the resort waterpark even though it was pictured in the advertisement of the property. The property itself was not clean. The sofa bed had old food in it, and the master bathroom had hair covering the drain. We called Ocean Breeze to come clean the sofa bed and the bathroom. The person we spoke with asked us IF we wanted them to send someone to clean the bathroom and sofa bed (we felt that they should have apologized for the mess and sent someone immediately to rectify the issue). Nonetheless, they had someone out within the hour to clean while we were away. When we came back we discovered the wrong bathroom had been cleaned and we called to notify Ocean Breeze of the error; however, the manager got a really nasty attitude and accused us of telling her the wrong bathroom and that they couldn't pay the cleaning service to come back to clean again (the cleaning service would have to volunteer to come back). After having a lengthy argument with the Ocean Breeze manager (who went as far as to blame the owners of the property to avoid taking responsibility for the uncleanliness), she finally called the cleaning service who promptly returned to clean the correct bathroom. This was by far the WORST experience we've ever had on a vacation. The staff at Ocean Breeze are not customer friendly and are quite frankly disrespectful. We will NEVER book with Ocean Breeze again and we would advise anyone wanting to stay at Sand Dunes Resort in Myrtle Beach to just book through the resort, you'll most likely have a better experience, a clean condo, and access to the resort water park. The resort itself has great restaurants and a bar, and the pools and lazy river we did have access too were very nice. The resort is in a great location and is close to all the action (less than 5 miles from Broadway on the Beach).
Spacious 2BD Oceanview condo Sand Dunes South Tower full kitchen, sleeps 8