Very nice house but details overlooked
Overall, this was a very nice house, with a lot of charm and lots of space for our family. We wanted to bring everyone together and this house did the trick. The rooms very spacious and well appointed, the house was nicely decorated. The location of Port Colborne is about 40 minutes from all the action in Niagara but it was a cute town and the house is located on a nice street with a great park including a nice playground and splash pad for the kids. The grocery store, Friday farmers market and port colborne shops are all walkable from the property. However, the service was very impersonal. I understand that this company owns many properties but the instructions we received were generic instructions for all of their properties, most of the instructions not applying to the house we stayed at. I contacted them by phone (no answer), text (no response) and e-mail (no response) to ask in advance for the parking instructions and how many cars we could have at that particular property, and was given no information. As a result we brought one less car and arrived to see that we could have fit the extra car. In addition, the parking was behind the property - this information was not given in the instructions as the instructions were generic for all of their properties. For a company that does not offer specific information or responses to their questions, they certainly charge a lot of fees and don't offer much flexibility. The check in is 4:30 (standard for airbnb is 3, like at hotels), and check out is 10 am, and they charge for late check out. They also had signs on the wires of the TV saying that there would be a charge for any wires that were switched on the tv systems. The payment system is also quite old fashioned. They only offer cheque or paypal, no credit card. With competitors like airbnb whom offer other payment options and more flexible check in, more personalized service, etc, it will soon be hard to compete. Finally, the home looked clean at first glance, however, the floors were very dirty (feet were black within minutes of arriving and removing our shoes) and one of the bedspreads was stained. Overall, a very nice house but the company needs to improve on their responsiveness and attention to detail.
Waterfront Retreat - Customer appreciation Sale save 60%