Big disappointment
I arranged for this rental for six adults visiting Sonoma wine country. The description on VRBO was thorough and the reviews were positive. After many experiences with VRBO rentals, this was the absolute worst. First the positives: The house and property were well located for visiting the local wineries and Healdsburg. The property is lovely and very private. The house was large enough to comfortably accommodate our group. Now the negatives: The house was filthy. The first thing you experienced upon entering the house was the overwhelming smell of pet urine. Unacceptable! The owner had advised of one cat that would come in to eat and then go back out. There were actually two cats that cried at night, clawed at all doors inside and out. The carpet was dirty and stained. The kitchen was nicely laid out but every dish, glass and utensil had to be washed before using. The cabinet and drawer pulls were grimy. There were sugar ants on the counters. Because of our group size and the time of arrival, we did not have an option to find other lodging and we had already paid for this rental in full. We made the best of a bad situation with the aid of Febreze, air freshener, candles and a cold house due to open windows. How will VRBO make this right?

April 2013
Healdsburg Chalk Hill Valley Modern/Views/ 4 BR on 3 Acres Yet Close to Town
Healdsburg Chalk Hill Valley Modern/Views/ 4 BR on 3 Acres Yet Close to Town
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