Nice place, poor management
I stayed at this cottage recently during a vacation to wine country. My girlfriend and I had a great stay. However, I was incredibly unimpressed with the management. I initially spoke with the owner/manager and we agreed on a rate, and also agreed on a deposit. I sent two separate checks, and she said that she wouldn't cash the one for the refundable deposit, but would wait until we checked out. If she needed to deduct anything for cleaning/damages she would send me the difference, otherwise would trash the check. Well, she cashed both. Why two checks necessary then? Not a big deal, but curious why. My bigger problem was that, after we left, I received the remainder of the deposit in the mail. I say remainder because is was minus $37 for a new spa filter. She claimed that we clogged the filter by leaving the cover off the hot tub for 6-8 hours the first day we were there. Mind you, there were no posted rules nor anything ever explained to me about this. Also, keep in mind that the owner lives on premises and could have called my cell phone or came and knocked on the door to explain what happened and advise us to put the cover back on the hot tub after using...after all, we still had two more nights there. Never heard a word until I got the invoice with the remainder of my deposit. Also unexplained is the fact that the receipt she provided was dated before I even arrived at the ranch. My phonecalls were ignored. My emails were met with defensive hostility. She refused to answer my questions regarding the receipt date and my question about why she never said anything while we were there. I even called the pool/spa company that provided the receipt...they even confirmed that it was quite a stretch that she would require a new filter after leaving the cover off for that period of time. Frankly, this complaint is not about me being out $37. This complaint is about feeling like someone wrongfully stole $37 from me. We were looking forward to going back and taking some friends, but I will NEVER stay at this place again, and I would not recommend to anyone.
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