DO NOT STAY HERE- NO WATER
Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I cannot stress enough how far away to stay away from this property. I booked the entire property for my wedding so that we had a nice place to stay when we were married in Petauma. The first night the smoke detector battery alarm went off all night. Contacted The management company and never heard back other than a snide comment to check the battery. As you can imagine having an alarm go off all night before your wedding really makes for a restful stay. The next night THEY RAN OUT OF WATER!!!!!!. Let me repeat that THE WELL RAN DRY AND WE HAD NO WATER THE NIGHT BEFORE OUR WEDDING. We contacted Manager and they suggested we go get hotel rooms and that we would get a refund (Which didn't happen - but I will get back to that later). We got hotel rooms in the middle of the night and had to shower in shifts at the Sheraton and get ready for our wedding with no water. While they did come the next morning with tanks of water - the pressure was low and generally unusable while we got ready for the wedding. When we contacted Manager they had varying degrees of insulting responses and finally agreed to refund (1) our security deposit - not sure why this was offered as a refund as no damage was done and (2) an amount LESS THAN THE COST OF THE HOTEL ROOMS - forgetting that they had already offered me a refund for our stay. We paid a lot of money for a stay with no sleep and no water and horrible customer service. DO NOT STAY HERE AS THERE IS NO GUARENTEE THAT YOU WILL HAVE WATER AND DO NOT TRUST THE MANAGER TO DO THE RIGHT THING THEY ARE A TERRIBLE COMPANY AND DO NOT TREAT CUSTOMERS WELL.
Quiet 4 Cottage Countryside Lodging