Terrible Experience in Palm Springs
My wife & I were accused of ruining the master bedroom carpet, to where the owners said they had to replace it----therefore we didn't get our deposit back. Upon arrival, we found the following: off of 2nd bedroom-sliding screen door had screen torn, from top to bottom; dead 1.5 inch cockroach in hall way bathroom; electrical outlet in kitchen was dead (main. man promised to replace it, but never did); both patios were so dirty it took my wife and I 3 hours to clean them up: we attempted to vacuum the unit, but the vacuum cleaner's canister was so full it wouldn't do anything (wonder how they vacuumed), so we had to clean out the canister in order for it to work; they advertised w-fi & phone---well, we had neither for nearly 2 weeks (we didn't need their land-line, for we had I-phones) and then we still had problems getting out on the internet the last two weeks we were there. (luckily we were able to get on internet with phones) Within first 2 days, my wife noticed a small (probably 1.5-2 inches) stain of some type in the bathroom area of the master bedroom. She thot nothing of it. I didn't even notice it. The maintenance guy said he had two professional cleanings and stain wouldn't come out, therefore they had to replace the entire bathroom and master bedroom carpet. We both have spot cleaned carpets before with resolve and my wife said if the outcome was like this she would have bought some resolve and cleaned it. What a way to replace carpet!!!!! Then after checking out on the 31st of Jan, we were told that I wore some of the owner's clothes (didn't even see any clothes around) & wore one of the owner's hats & left it on the bed when we left. HOW DISGUSTING!!!!!! I even had a friend of mine who has rented in phase 4 for over 6 years come over to the unit when we were leaving and he can verify there was no hat on the bed....We had a couple of cook-outs during our stay and everyone can vouch just how clean we kept the unit. I would really like to see that carpet in the master bathroom/bedroom area to make sure they replaced the carpet. It's too bad the owners live so far away from the unit to observe what's going on down there. We've rented before, in phase 4, and never had had such problems as we did with this place. In renting this place I would recommend you have someone (either the owners or main. guy) meet you there, upon arrival, and go thru every inch of the unit. Good luck!!!!!

April 2013
 Great Location on Golf Course and Spectacular Views!!
Great Location on Golf Course and Spectacular Views!!
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