Bad Customer Service ever!
Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house is beautiful but the people who work there are the worse. We had a very bad experience. We saw a man around the property at night with a knife in his hands and he looked very suspicious therefore we called customer service (the number that it said we needed to call and was next to the phone in the house). The lady was so rude and disrespectful that even hung up on us. We paid so much money to have a good vacation and to be treated politely. That lady did not care anything we told her and even yelled at us over the phone. Too bad I couldn't get her name to complaint about her to her boss. As a result I had to call 911 because we had kids with us and we did not safe since the door towards the pool does not lock! Anyone could go in there! We were hoping to get help at that moment and receive great customer service not only for all the money we paid but because we are educated people but this did not happen. We tried calling again and the same lady kept hanging up on us. I will definitely give a bad review for this because people like her should not be working there. As a result, we won't go back there ever again! You need to fire her! she will ruin the reputation. The police went instead and asked us why we did not call the security form there first and we explained that we were ignored and treated it so rude by the customer service department. Don't go there! They are so unprofessional!
SUNNY SIDE: 4 Bedroom Pool Home in Gated Community with Pool Area Privacy