Disappointed in customer service
When we arrived for check in after 5 pm the cottage had not been cleaned from the previous guests and the doors were not even locked. Dirty towels and linens were on the floor, beds were not made, dirty dishes with caked on food were in the sink, and the floors were a mess. We were able to contact the owner who sent a cleaning person but we had to leave the cottage until 9 pm. This was a HUGE inconvenience the night before Thanksgiving after traveling since 7 AM that day. In light of the situation we felt it was fair to ask for one night to be taken off our tab for the late check-in. The owner never responded to our request even after filing a formal complaint with VRBO. We are still waiting for our security deposit to be returned as well. Very disappointed the owner did not step up and make things right in this situation.

December 2016
Cozy Cottage Two Blocks From The Beach
Cozy Cottage Two Blocks From The Beach
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