This was a total failure on the part of the vendor. The apartment we booked was not available.
Despite confirmation of the booking the apartment was not available and we only discovered this after a 7 hour journey and our arrival at site. We were made a ridiculous offer of a room that was clearly insufficient for our party. At a late part of the day at the start of Easter weekend I had to try to find accommodation in a foreign country I do not know. We were not able to find accommodation we would otherwise have chosen and we incurred substantial additional expense above what we expected to pay. This was a total failure of your service. If we had failed to deliver our part of this service I expect you would have expected us to pay for the property anyway. I want complete assurance that we will not be in any way charged for this property and I would like to know what your policy on compensation is.
Corporate Rental 3 Bedroom Suite in Mississauga