Great View, equipped kitchen, nice floors. Horrible Master mattress & broken sofabed w/used sheets
If you have ever seen the I Love Lucy episode where Ethel ties Fred to the side of a hotel bed to keep from falling into the middle of a sunken mattress, then you get the picture of the Master Bed.Someone tried to disguise it with a foam mattress pad. It didn’t work. Before we arrived, we were told in an email that the beds were made up and there would be fresh towels for us in the unit. We found all beds were made, and there was an extra set of sheets. We were unhappily surprised that the sofa-bed mechanism was broken and would not fully open so although it had sheets on it, we couldn’t open it for my daughter to sleep on. We put the cushions back on the sofa and “extra” set on the top of the sofa where my daughter slept. At the time I was very thankful that housekeeping had left an “extra” set of sheets. The next day, I emailed management (I have included email below.) Notice that the response of management letting me know that housekeeping did not alert her about the broken sofa-bed because they didn't change the sheets on the sofa-bed.They left a sheet set for us to do it. Soooo, the sheets on the broken bed were there from the previous guests who denied knowledge that the bed was broken. From my email: "The sofa bed does not open properly. Not sure how maintenance made up the bed and failed to notice or alert you. You will probably want to let your property owners know also that if they intend to use this as a rental property, the master bedroom mattress is in serious need of replacement. Number one reason for a vacation is rest and relaxation. We had a very frustrating night trying to sleep. Were there other convenient options for a family of 5 and not wanting to spend Scott's birthday seeking a refund and other accommodations, we would be relocating for the rest of this trip." Management Response :On Friday, August 5, 2016, "Just wanted to follow up! I contacted my cleaning supervisor to inquire about the sofa sleeper mattress. They stated the sheets were left in the unit but they did not place on the sofa mattress - so therefore they had no idea there was a problem. The last folks that just recently checked out stated they had no issue with the sofa bed, but we will have it looked at. The owners have been notified about the master bedroom mattress and I am waiting to hear back from them. So sorry for any inconvenience.As I said before, I have not received any complaints about these issues before!"
Royal Gardens Ocean Front 2 Bedroom 2 Bath Garden City Condo