Where do I begin! Even before arriving, Ursula sent detailed information on the area, how to get to the property, and made herself available to answer any questions. Once we arrived, it was no different treatment. Her main focus is to ensure her guests are happy and comfortable. She texted and called to make sure we made it to the right bus and even met us at the bus stop that is very close to the property. We walked back to the apartment (yes, the bus stops are that close) where we were greeted with a greeting card, welcoming snacks, beverages, and breakfast staples to get our vacation started. Booklets, pamphlets, and many nearby food options were available as well. Very minor requests we made were addressed immediately. Though Ursula and her family live above the apartment, they were so quiet you'd never know anyone was above you. This stay was hospitality at its finest. Thank you Ursula and Carlos for making our trip so comfortable and enjoyable!! We HIGHLY recommend this property. No need to stay in the expensive city, when you can stay here and just be a short bus ride away. Our next visit to NYC will definitely include staying at Ursula and Carlos' place!
Urban suite near New York.