Review - THIS IS NOT A DUPLICATE REVIEW
We wanted to add to the "Disappointed and disgusted review" as there was a group of us traveling with the person who wrote it. We attempted to work with the rental agency, who in turn tried to work with the owner. It wasn't mentioned in the original review that the rental agency came out and took photographs of all issues. We were told the owner was contacted and was willing to offer $280 back. After leaving the HONEST review about his place, the owner withdrew his offer. We were told that they were upset with the review had been posted and "it didn't help our case." On 4-12-16, we received an email from the President of Condominium Rentals of Hawaii. I was shocked at what he wrote & the false accusations he made AS THE PRESIDENT! When the owner of this unit was not willing to reimburse us for a 1-2 night stay, we looked into disputing SOME of the total charge with the company. The President accused us of disputing ALL of the charges, which was never the case and his employee did know this. We have written documentation of this. The President accused us of trying to take advantage of the his rental agency. IN NO WAY did we try do to this. If we were trying to do it, we WOULD Have disputed the entire charge, WHICH we DID NOT. We offered to talk on the phone with the President, and he refused and said the matter was closed ( a word which he underlined). We have no words for all that has happened with this incident. It all could have been resolved so easily. The damage and safety issued with the condo were very clear. Photographs were taken by his company (which they will not turn over to us.) Instead the President of a company makes accusations that are not true and is not willing to work with us besides the original offer of $280. I am an honorable person and have been a police officer for over 18 years. I treat criminals with more respect than I received from this President. It was completely disrespectful.Travelers beware. Do your research. I can only hope that travelers read our reviews, the President changes how he treats people and that the owner makes changes to his unit. We have spent over a month trying to resolve this matter. We have never wrote a bad review on VRBO before and now we have written three on this vacation alone (though VRBO won't post them all.) Obviously we felt it was important enough to spend a little more time to get the word out.
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