Disappointing
Rating Details: The property manager was more than helpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We were underwhelmed first seeing the apartment, the apartment looked much more run down in comparison the photos, I.e. the wooden floors are scratched, the mirrors on the wall are rusted and cracked, one of our showers did not have a shower knob at all. During our first night at the apartment, we discovered there was a faulty stove knob which caused gas to leak. I sent an email and made phone calls to let the company know, I get a speedy reply but No one ever came, I called up the company 3-5 times to see what was going on but each time I called up, Four times I was told they would "call me back" or "pass on the message." The apartment smelt like gas and no came that night to fix it, we were extremely frustrated. The 2nd day I called up once again and she was much more helpful. Again, we waited longer than expected for the "gas company", the man came to fix it and said he'll be back in 25 minutes and never returned that day. I called up the company to see what was going on after 2 hours but I did not get a reply, again I was told they would pass on the message. The first two days in LA and we spent more time waiting for the gas company and calling up the company than exploring. On our 3rd day, we get an unexpected knock at the door and it's the "gas company" with the part, it takes him 2 minutes to pop in. The company is in need of better customer service. During our stay, staff were somewhat accomodating. The location is good, it's walking distances from sprint, Starbucks, subway, Walgreens. We do not recommend using the sofa bed as the more used cushions created an uneven and extremely uncomfortable place to sit let alone sleep. There is minimal towels and toiletries provided to cater to 7 people so I'd suggest bringing your own.There was one bath mat for the in the 3 bathrooms so the bathroom floors did get messy, maybe bring your own? Overall, I would not recommend this place unless it undergoes renovations and reviews their cu

June 2016
1 Bedroom Downtown Apartment close to L.A. Live
1 Bedroom Downtown Apartment close to L.A. Live
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