Mismanagement
My husband had a medical conference to attend at UCLA campus. The apartment is just 5 minutes away by driving. It was great. There are several good restaurants in walking distance from the apartment and that was great, too. The problems were the way they manage their property.There was no comforter for the queen-size bed and we had to sleep with just an upper sheet on the first night. We were given two bath towels, two hand towels, ONE washcloth and two pillows.I had to ask the manager for a comforter, an extra set of towels, a washcloth and two more pillows next day. They gave us a laundry card to use in a laundry facility in the building. It costs $1.75 for each washer and dryer. We thought there was money in the card but turned out to be that we had to disposit some by ourselves. We were instructed to go to the lobby to use a machine to put money in. The machine takes minimum of $10. I just needed to do one load. I asked if I would get leftover money back after I'm done. The manager said "No". Never mind, I couldn't even put money in the card. I told the manager that the card was defective, he said that it's not defective. The reason why it didn't take money is because it is brand new. Huh????????? Kitchen appliances are so outdated and extremely loud that I couldn't turn the dishwasher on while we watched TV. There was an empty large luggage in the walk-in closet. I didn't understand why it was there. I guess that the management uses the closet as their storage. We have two grown sons in LA so we will take more trips in the future.The management told us that they would give us 5% off next time if we come back. There is no way that we will ever stay there again. We have a seasonal rental condo in our town in Florida as well. We know how to manage the property. We present our condo like 5 star hotel. They present their property like 2 star.

September 2016
Rochester 305 - Westwood & UCLA Elite Apartment
Rochester 305 - Westwood & UCLA Elite Apartment
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