From a Prickly Sea Urchin-reservation manager, to Maui we spent!
Rating Details: The property manager was very unhelpful. The vacation rental was spotless. I was happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Dealing with a prickly personality was particularly unpleasant for both my Wife and I. I initially called Bree Lewis, the rental manager at Polynesian shores in Ka’anapali last summer of 2015 to ask about the small resort. My Wife and I selected that same day at Polynesian shores to spend our time, our money and our memories. It was a first for my little family; taking the four of us; my Wife and I, our 17-year-old teenage and 2-year-old baby girl. I had more questions to ask Bree a couple days after we initially made our reservation of $500.00 deposit. I didn’t realize the time difference from Portland Oregon to Maui & placed a call on the phone in the morning here in Portland, it was about 10:30 am. When she picked up the phone it was like being stuck by a prickly sea urchin – it hurts and the rude treatment, just bad customer service. Bree interrupted me then immediately told me that I shouldn’t call her so early, told me to call back then – hung up before I could even respond. Spending over $2000 is a lot of money for me for 12 days in Maui not including airfare and massive food expense! When someone is new to a job in my experience with people over my decades experience with people as a fitness coach and business owner, new people in jobs should be even more enthusiastic and more excited to greet and meet their customers than say, when someone has been soured by a job they don’t like to be in, after many years. When my Wife called to ask questions to Bree – she got the same rude, abrupt treatment. The resident manager, Jeff though, was very pleasant, kind and quite helpful. I met with Jeff on several occasions, as he was doing great work keeping the grounds in order, checking Christmas lights, or just floating around saying hello to everyone. I never want to deal with Bree again, and wouldn’t advise anyone else do it either. Dan Hoering
Unobstructed View of the Ocean!!!