FILTHY, DISGUSTING.....POSSIBLE HEALTH RISK!
Our spring break vacation was RUINED when a septic tank from next door "Butterfly Cottage" overflowed SEWAGE into patio entrance to our "Ladybug Cottage." Furthermore, there were no sheets for the beds, and the water fountain in the garden area was broken. Upon arrival, when we called for sheets, I even reported to the manager, Cherise, that I saw water discharging out of a white PVC pipe sticking up next to the fountain (ALSO not working!). She insisted it was nothing to worry about, just "grey water." She said she ought to look into it. Then, 48 hours later, we came back from a daily outing around 5pm to see OBVIOUS RAW SEWAGE AND WET SOILED TOILET PAPER gushing out of the same pipe all over the patio area we had to walk through to enter the Ladybug cottage. We called every phone/cell number listed in the cottage, sent emails to the addresses listed, even the EMERGENCY Contact info, but NO ONE RESPONDED for 2 HOURS! Email addresses and some of the numbers were even INCORRECT, had not been updated for over a year! Finally manager moved us to a small hotel room way across town (they paid for one night). They promised to send a plumber, "clean" patio and shampoo carpet. They didn't call us until 1:50 pm the next day. Manager said we could move back into the cottage because it was "clean." We know that "black water" sewage discharges typically require much more to decontaminate. The owner and manager did not seem to take this very seriously. When we refused to return to the cottage, they refunded ONLY the 3 nights remaining in the weekly rental. They refused to refund the entire week, and they even kept the CLEANING FEE! They ABSOLUTELY RUINED OUR FAMILY VACATION. We brought our kids to SB for spring break, and DID NOT EXPECT WE WOULD ENCOUNTER A HEALTH RISK BY EXPOSURE TO HUMAN WASTE IN THE LADYBUG COTTAGE WE RENTED!! How do you find another rental suitable for a family with young active kids in the middle of the spring break holiday?! We also observed wash water from the clothes washer on the driveway, which is for Butterfly Cottage use, being discharged directly out onto the driveway. According to SB Co. Health Dept website, even that "grey water" from the washing machine could contain bacteria that could be harmful to humans. This place is a nightmare! If I could give it negative stars, I would.
Ladybug Cottage Santa Barbara