Deceiving photos, broken laundry, cable not working...
Well I feel very unhappy and deceived about this vacation rental. I stayed from Aug 14-19th. The ad clearly shows pictures of a pool and hot tub. Then to find there is no pool in the complex at all and you have to go over to the Westin resort and pay a fee?! Incredibly misleading ad. I chose this place because of the pool and planned on spending my days lounging by it, not having one to enjoy ruined my trip. I also arrived to find the laundry broken, unusable. The cable tv didn't work. The bath towels smelled like mildew (hence my desire for working laundry facilities) and were stored under the sink up against the pipes. Definitely don't want to put that against my face thank you. On the plus side, the unit is very nicely decorated, modern with nice kitchen appliances and the king bed is heavenly. However, the unit is too warm for a summertime rental. The windows only (inexplicably) open about 4 inches, and you cannot get any kind of air movement. There is a ceiling fan in the bedroom which is good, but the rest of the unit needs fans too for air movement, it's uncomfortable if you aren't directly under the fan (in the bedroom). There is an external a/c unit but it's not vented... so you have to have the patio door open (letting all the warm air in)..defeats the purpose entirely. Not to mention it's too loud to talk over when it's on. The dishes - there is only service for 4. Not a deal-breaker, but another inconvenience. There are 2 bowls in total. Patio furniture needs a proper cushion, leaning your back against metal rungs is anything but comfortable. And to be clear, your main view from the patio is a parking lot. Again, the pictures mislead with photos of the golf course, but that's not actually your view. There isn't a lot of traffic so it's not awful, and you can see the mountain which is lovely, but in the interests of being honest and upfront, you are mainly looking at a road and parking lot. They eventually did send a repair man to fix the laundry, but that was an annoying intrusion, I waited during the agreed-upon time and no one showed up. Then he showed up later when I had plans and it was not convenient... as well, *I* had to phone the cable company and go through all the troubleshooting to get the cable repaired. Totally unacceptable. For this, I was offered $50 compensation. For a totally ruined trip. Would not stay here again.
1 BR Bear Mountain Golf Course Condo, Brand New Luxury Suite