Fantastic house but no A/C upstairs
Rating Details: I was satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was very dirty. The property manager was very helpful. Overall, I do not recommend this vacation rental. Reviewer Comments: Great rental for winter not summer. The upstairs gets blistering hot. It would be so simple to buy a cheap wall A/C unit to fix the problem since the upstairs is one large game room and bunk room. The house was terribly dirty when we arrived. I called and mentioned it but I just received a "ok. Thanks for letting us know." The hot tub guy had to come out twice to fix the pathetic old hot tub. He was super nice but I am not interested in maintenance issues becoming my problem on vacation. Buy a new hot tub already! Manager responded on 8/15/2016: Teresa - we are very sorry to hear of your struggles at Tokatee 5. We have no record of you calling the office and this is important because ANY time we get calls like that, it is our utmost intention to fix the situation immediately. We normally send our Housekeeping department out to 'reclean' ANYthing a guest is uncomfortable with. I am terribly sorry if this was the answer you received and I hope you will know that the answer you received was the polar opposite of what we normally do. Please accept our most sincere apologies. We'll convey your thoughts on the hot tub and A/C to the owners. The thing with air conditioning in Sunriver is that most homes do not have it on account of our weather. We need A/C maybe 3-4 days per year and so most of our Sunriver homeowners don't see it as a necessity. We stock extra fans in the homes for the super hot days and have instructions in our Guest Handbooks in the homes to guide our visitors on how to keep their homes cool. We were very sorry the hot tub had issues during your stay. We try to fix the problems immediately, but you are right, they sometimes can hinder a visit even when we handle them quickly. We hope you'll give it another shot and get back to Sunriver soon.

August 2016
Relax in this Luxurious 4 Bedroom Home, Foosball, Air Hockey, Hot Tub, AC
Relax in this Luxurious 4 Bedroom Home, Foosball, Air Hockey, Hot Tub, AC
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