Family reunion for 17
While the house overall was fabulous, there are a couple of issues that need to be addressed by the owners and property managers. First, the upstairs bedrooms are extremely warm during summer months (southerners looking for a cool break in the mountains). The secondary upstairs bedroom windows could NOT be opened to allow for at least a little cool down in the mountain air. Owners need to provide some fans (ceiling fans are NOT enough). Second, the basement level, while great space to expand into, is moldy. Owners need to address that. On the property managers, I have to downgrade this by one star. Not only does the property manager give you incomplete information but they close early and do not provide adequate information to the answering service. We received an email in advance of our stay providing a code for the door and garage, but the letter also said "if you have not been provided a pre-arrival clearance then you will need to check in with our office on arrival date between the hours of 4:00 PM to 5:00 PM". Our letter did not state that we had pre-arrival clearance, so we dutifully arrived at 4:00 PM only to find that the office had closed at 3:00 PM - and we were in the town center just killing time until 4!! The after-hours call service did not know where all the drop boxes were for 'late' check ins - and it took a lot of effort to find the correct location of our drop box and key with instructions for getting to the house. In addition, we ha an issue with the house that we contacted the property manager about, only to get an answering machine and promise to respond. The response came many hours later and was no response at all in regard to the issue we had. If I was the owner I would be looking for a new management service! Overall for group of 17 this was a great place. I just wish the management company would give consideration to summer guests as well as winter guests!. 3.5 to 4.0 stars at most.
Gorgeous Mountain Home, Right in Town! Private Hot Tub and Perfect for Large Groups!