Nice Home in Nice Neighborhood But Felt Like a Sauna on a Hot Day
Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We stayed at Tall Timbers with Dutch Vacation rentals. The house was nice and as described in a quiet neighborhood. We presumed that it would have air conditioning and it did not (it was not advertised with air conditioning but I assumed that it would have a/c given that it was a summer rental in Bend). It was a 90+ degree weekend. The thermostat box did not work due to having low batteries so we put in new ones. We could not get the house to cool off and it felt like a sauna in the afternoon and evening. Luckily it had a nice deck and we stayed there. It was so hot at night that I tried to sleep on the floor near the window. One of the men in the group was a construction manager and he could not figure out the heating/cooling system. That really was the worst of it. When I discussed this with the Dutch rental manager, I was told that it was not advertised with a/c. True. I was also told that if we put it on "cool" that it can pull heat up from under the house! Who would know this? There were no instructions on the thermostat in regards to this. The manager in response said that while visiting the unit it was "as cool as a cucumber". We felt discredited by this remark, as though we did not know what we were talking about. We are all retired managers who are not complainers. We also explained that the lock box was defective and needed multiple, multiple tries in order to have it open. We were told that it opened on the first try and, again, we felt discredited. The tone of the interaction did not feel good to me. More minor problems were no light bulbs in some bedroom lamps and a poorly functioning kitchen sink faucet mechanism. Additionally, we had been scheduled to stay in another more expensive home and the rental company cancelled that due to septic repair. However, my credit card was not credited until I brought this to the company's attention over a month later. Edit Remove
Tucked into a forested cul-de-sac this is a modern, 4 bedroom wooded delight!