If I could put zero stars I would, STAY FAR AWAY FROM THIS PRISON!
We arrived at the property where the instructions stated the lock box for the keys were placed, when facing the door, to your right, which was not the case. We attempted to contact the owner but it took him 30 minutes to get back to us, Marshall was our point of contact. Entering the house although on the surface looked clean there seemed to be a lot of hair on the floors, bathrooms and bathtubs. Going outside the pool was a mess, very dirty and did not look like it had been cleaned for a while. There were no skimmers left outside for us to clean so it stayed dirty. I told him I would like the pool to be heated and Jacuzzi since there was a charge, he stated that he could only heat one at a time but will need to charge $50 per day which included both. I asked him to heat the Jacuzzi and the pool for the night since we went in March and the weather was still cold. He stated that he would need to send someone to the house to heat the pool and couldn't get anyone out until tomorrow. One of the men who was staying with is a pool man and stated he would be able to turn the pool on, which he did. We then noticed that the system turned off. Our friend, the pool man, realized that the owner was controlling the pool and Jacuzzi remotely. I then contacted Marshall again asking him to turn the pool on since it was so cold and we were unable to make use of the pool. He then set the pool to 83 degrees around 4 pm, by 6 pm the pool was perfect to go in, Marshall then turned the pool heater off. We were unaware of this. By 8 pm the pool was cold again and we were unable to use the pool but had been charged, we didnt use the pool the whole weekend because he kept turning the system off. And he never turned the heater for the pool on again even though he was able to see how cold it was (63 degrees to be exact). We then realized that the AC in the house was put to 78 degrees. The AC was also a locked unit (Nest) and controlled by Marshall. The house was very hot and unbearable. At one point the AC was set to 80 degrees. So this being only day one, we have a house that is hot and we can't do anything about it and a pool that is cold and we can not use it. By day two we realized although we rented the house to use for the weekend we were unable to touch anything or do anything in the house. The pool, Jacuzzi and AC problems continued into day two of our stay. As three soon to be married couples all we wanted was a vacation to relax before all the planig stress comes

April 2017
Delightful Palm Desert Pool Home
Delightful Palm Desert Pool Home
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