Not what expected
Pro's - Communicating with management. Thuy is professional, responsive, and easy to work with. Location - if Ocean Beach is your thing Con's - Not sure if this is due to several of similar rentals on the same property (think triplex-like setting) and we were given a different property, but the rental shown on and the amenities mentioned on the listing did not match what we received. The sleeping arrangements differed slightly, and although set up slept the same number of guests, several guests had to share beds. Kitchen, cleaning supplies, and towels not fully stocked. No hair dryer (all female guests saved packing one in our carry-on, specifically because the listing said there would be one), no ironing board. Towels (although brand new) and quilt for pull out couch bed were not washed/cleaned. Quilt very stinky. If a house allows pets, all bedding, etc should be washed after each stay. No laundry detergent either. Floor was dirty - didn't appear even swept. We had to keep flip flops on. Note - I have a high standard for cleanliness, but all guests felt the same about these issues. Worst part - Several large cockroaches (identified as Oriental cockroaches) were found in the living area (where one of us had to sleep) when we returned from a late night. After accessing if there was rotten food and noting there wasn't anything known to attract them necessarily to the inside of the house, I found the front door has a large opening at the bottom allowing pests to enter. Also, made sense why the road out front seemed so loud. Cockroaches are super fast - I spent the next hour hunting them down to kill and toss outside. Sleeping that night in the stinky couch pull out was not uncomfortable wondering how many more would come through under the door. Management was quick to respond to my complaints with a mention to notify the owners of these issue and have them corrected - which only helps future guest at least. Also mentioned was making a formal complaint on our behalf with the possibility of some refund. I have yet to hear back regarding a partial refund. Hopefully your stay will be better as I think for a couple - maybe two couples (small living quarters), this could be a decent place to stay.

June 2016
Beautiful charming cozy Ocean Beach Cottage and steps away from the ocean
Beautiful charming cozy Ocean Beach Cottage and steps away from the ocean
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