Surprise for Dad!
We booked a surprise visit for our Dad's 80th bday and choose Kanaloa #3101 based upon location. Upon a late arrival, we found the wifi didn't work, housekeeping missed cleaning a few rooms but the beds were clean. First thing the next morning, we visited the Concierge and they were fantastic! Housekeeping was sent to clean and Maintenance had the wifi repaired by mid-afternoon. Five Stars! However, we were left with two coffee filters and sufficient soap to wash three loads of dishes - this for a 7-day stay. Upon inquiry with the Concierge, this is the responsibility of the Owner - very disappointing. I will bring my own laundry detergent and even dish soap, but any other required supplies, please advise so in the instructions. I'll bring coffee filters if needed however there are multiple types of coffee makers out there so do tell us what type to bring with us since you're not going to provide. Thankfully, our incredible Concierge gave us a sufficient quantity to carry us through the week. There's more. While the cleaning staff came to visit us, a prized 3/4 length forest green sweater of a significant value went missing from my suitcase. When visiting the Kanaloa resort, should you see a member of the cleaning staff wearing this sweater, please ask how they are enjoying it as it was a favourite of mine. If you're looking for a nicely appointed unit, keep looking at others in the Kanaloa resort. The linens are worn and torn and require replacement, the dishes are garage sale and dollar store value. That being said, if you can get past the low quality being provided by the owners of this unit, the location was great. With it's front row view of the ocean and waves crashing in, the sunsets provided the most spectacular shows.
Look Out Over Keauhou Bay | 2BR Oceanfront Kona Condo | Free WiFi |Kanaloa 3101