ZERO STARS - Loud barking dog, piece of food left on floor, management not helpful
WE WOULD NEVER STAY HERE AGAIN. We arrived at the unit and were perplexed to hear a loud barking dog on the floor immediately above us. We could hear its every movement across the floor and it did not stop barking for long stretches. It was obvious that this was not going to be an isolated incident but rather something that likely would be going on for our entire stay. We contacted the management company right away and although they initially represented that they would contact the upstairs occupant to take care of the problem, nothing appeared to be done to rectify the problem as the dog still was barking 45 minutes later. With 2 small children who would not be able to sleep through the noise, we made the decision to vacate the unit. The unit was not advertised as having this sort of upstairs noise, and there is NO WAY would we have rented this property had we known. (We also noticed a piece of food left in the middle of the floor by a previous occupant which made us wonder how well everything had been cleaned.) After we decided to leave the property and move to a hotel (which ended up costing us WAY more money due to having to find a place at the last minute, during spring break week when everything was sold out), we contacted management and sent them a recording of the barking dog (and a picture of the food on the floor). Not only did they refuse to do anything to accommodate us, but they were not at all sympathetic or helpful. We now are forced to try and dispute the charge for this unit through our credit card company. Had the management been at all accommodating or understanding and willing to even entertain a partial refund, we would have chalked this up to "things happen, not every location will be perfect," but given how they responded to this incident we would NEVER rent from this company (especially this unit) again.
Architectural 3BR in Beverly Hills by Sonder