Linda and this guest house were great; VRBO and HomeAway are terrible
Linda's an excellent host, and we enjoyed our stay here. But listen to this. While attempting to book this place, I mistakenly submitted my information to the wrong homeowner/wrong house. I discovered my error 20 minutes later and emailed both VRBO/HomeAway and the wrong homeowner (not Linda) to explain and cancel my pending request BEFORE it had been accepted. Thinking that was over, I booked Linda's place right away. Several hours later, after ignoring my messages, VRBO/HomeAway allowed the wrong homeowner to take my $805 deposit. Over the next four weeks, they refused to give it back, saying quite simply they weren't obliged to, yet they couldn't point to any language in the terms & conditions that allowed them to run a credit card without authorization. In the end, they referred me to their legal department and shut down communication. An email to their head of customer service got no response. So beware of HomeAway and VRBO---this kind of handling of people's money is known as theft and wire fraud. Obviously, I'll never use this company again.
COMFORTABLE MIDTOWN APARTMENT IN PRIVATE HOME