Cute House but Property Management Very ...
Rating Details: I was more than satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was spotless. The property manager was very unhelpful. Overall, I do not recommend this vacation rental. Reviewer Comments: Cute House but Property Management Very Unprofessional The house was clean and nice but need to make garbage bags and more than 1 dishwasher soap available to guests and maybe a plunger. Bathroom was plugged and no way to unplug all weekend. We had an unfortunate event happen. One of our families showed up at the house 1 hr and 15 min early for check in and tried the code and was able to get into the house to drop of refrigerator items before a rafting trip. Little did we know the company charged $60 to our credit card for early arrival with NO notification or anything in the contract that states this. Tried to talk to them about it and got no where. So my word of advice is be careful with these guys, they will decide to charge your card on file and you may not know. If you aren't allowed in the house yet why would the code open the door??? Manager responded on 8/19/2016: Hello Jamie: We are here 24/7 to address any concerns as you called about the refrigerator. If you had a blocked toilet we are here to address it as you called about the refrigerator, we would have addressed it right away. The family that decide to test a regular lock for their 12:40 access of course were able to come in. At that point the honor system fails. Our service fellow and other staff both acknowledged the early check-in and we were charged for the service call as he could not access the home with the stay already there and his time is chargeable either way. This is why we had he coming early to address the steps before the arranged 2pm check-in. As the guests stated they just wanted to drop off the items for the refrigerator, they stayed at the home and in essence "checked-in". Jamie, as you took the appreciated time to arrange for the earlier check-in time at one house and a later check-out time at another home of the three you booked with BDVR it would acknowledge the clear understanding of this policy. I am sorry your guests did not honor the arrangements you made to test a key and make a chargeable item. Web page and app all state very clearly the check in and check out times, as well as other rules that would indicate any charge. At no charge you did receive and late check-out and an earlier c

August 2016
Tucked into a forested cul-de-sac this is a modern, 4 bedroom wooded delight!
Tucked into a forested cul-de-sac this is a modern, 4 bedroom wooded delight!
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