not up to Sunsets Standards
Rating Details: I was satisfied with the condition of the vacation rental. I was very happy with the location. The vacation rental was very clean. The property manager was adequately helpful. Overall, I recommend this vacation rental. Reviewer Comments: Some things in rental were not cleaned. Stools had to be plunged on several occasions. Rental was entered while we was out. Returned to find door open and key laying on concrete deck. security explained it was an accident & nothing was taken. Management returned $50.00 of our rental fee, but feel the entire event was not handled well.That being said I have used Sunset several times & this was first time I have had an issue. Manager responded on 12/30/2013: I apologize that this stay was not up to par with your past experiences with Sunset. This is the first time a mix-up such as this has occurred. Our answering service gave the wrong unit number and lock-box code to a guest instead of sending the call to our staff member who was on call. As a result, they entered your unit, saw someone was staying in the unit, got scared and fled. We have addressed this with the answering service and they are no longer giving out lock-box codes to guests without verifying all their information to make sure this does not happen again.
Fall Into Branson- 3 Bedroom, 3 Bath Condo on Lake Taneycomo