House wonderful; customer service not so much
Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I came to Bend as part of a group of U of O graduate students on a professional development trip. We rented three houses (Moose Lodge, The Red Fox and The Nest) and overall were very satisfied with them. Having stayed in hotels on similar trips, renting houses instead is the way to go! The convenience and comfort of having one's own kitchen (and more space!) is significant, and the camaraderie encouraged by staying all together is invaluable. The houses were well stocked as described and cleaner than most, due to Bend Dutch's "shoes off at the door" policy. Unfortunately, I was less than delighted with the customer service. I understand that we were a different renter, primarily because our payment process went through the University and was a bit more involved. With this in mind, I consciously started the booking process early. We were flexible in accommodating a homeowner's sudden change of schedule and agreed to stay in different houses than we had initially booked. The paperwork was sent for Bend Dutch's signature well in advance of the payment deadline, but despite sending a follow-up reminder, we didn't hear from them until just before the deadline, at which point they were very aggressive, both because they didn't understand/agree with the contract the University had sent (subsequently explained and agreements made) and because the payment deadline approached. After arrival on site, I called with 2 questions, and the response I got again was aggressive. For example, the wireless info in one of the houses was missing when we got there, and when I politely (really, I was!) asked for the info, I was blamed for having lost it and initially told there was nothing they could do. This is all a long way to say that I felt like we were dismissed as partying University students, when in fact that couldn't have been further from the truth. Bottom line: I would consider booking with Bend Dutch again but only if there were no other vacation rental compan

April 2012
Light, bright, art especially created for this home. Minutes to Old Mill!!
Light, bright, art especially created for this home. Minutes to Old Mill!!
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