Dirty House, Bad Service!!
When we arrived to the house, it appeared that it had not been cleaned since the last guest. There were dirty towels and bed linens on the floor near the washing machine and the beds had no linens. The restroom was very dirty, the whole house needed to be swept, and in general the house was filthy. We immediately sent the owner a message via VRBO and contacted him by phone the next morning. He said he was going to try to get a cleaning person to come out and clean the house for us but after I called him back a few hours later he said he could not get anybody to clean the house. He then text me and told me he would refund me the price of my stay if we call it even. We took him up on the offer because we really couldn't get another place on such short notice and spent a few hours cleaning the house. Since our stay, I have sent him several messages about the status of our refund. Twice he said that he is working on my refund but it is now almost four weeks later and still no refund. I paid a cleaning fee for a dirty house that I had to clean myself.
Newly Built. North Side with a Loft.