The home was ok. The experience was not.
My family has rented homes through VRBO and Homestay many times and I have never left a poor review. Typically, each property is as described and you get what you expect. This was not the case with this property. If I were reviewing just the property, it would be a solid three. The positives: the pool and spa were clean, the beds were reasonably comfortable, and the yard is quite private. The negatives: There were no extra linens provided, all of the appliances, dishes, and silverware looked like they came from a garage sale, the coffee maker never did work and wasn't replaced while we were there, the place had an unfinished feel, as though it was a hasty and poorly done reno, the backyard was full of weeds in the blocks round the pool, the pool/spa heater is incredibly noisy and located directly beside the pool, I had to go four plates deep in the cupboard to find a clean one, and the property backs on to a noisy street. To call this a luxury home is a long stretch at best. It was an ok home. The price (or so I thought) was pretty low, so, for the money, it would be about a three star. The poor experience involved dealing with the owner. After we left the property, I received a rather rude email telling me I had left the pool heater and AC on and that I would be charged a fee (never before mentioned). Before arriving at the property, I even inquired as to whether I could pay an extra fee to have the pool heated and was told that I could not. The long and short is that the pool was never heated, the reason for the extra fee changed three times, and when I protested I was told, at the end of another long and rude email: "Good luck with your dispute. Furthermore, good luck finding accommodations next time you come to Sierra Vista..." And, with that the owner kept forty percent of my damage deposit. The accommodation was mostly acceptable, but the phantom fees were not. I would recommend staying elsewhere. I see the listing has now been updated to disclose some of these fees. So at least they won't be invented on the spot if you choose this property. Good luck!

March 2017
Luxury Home with Pool + Spa and Mountain Views
Luxury Home with Pool + Spa and Mountain Views
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