Extremely Disappointed!!! Owner will not REFUND our Money -
I am Extremely disappointed in my recent attempt to stay at this home. My husband booked this rental and spoke to the owner directly. We were so excited to be staying here on the last portion of our week vacation. We were permitted to come in early, which was nice since we were already in Mohave. However, when my husband spoke to the owner, she informed him that the washer was not working and it was going to be replaced on Friday. I was disappointed since Thursday was the day I was planning on washing our towels. When we entered the house it was 92 degrees and there was water leaking inside the hallway (presumably the previous renters cranked down the air and the unit froze). We called the owner right away and she did send someone out to look at it, however the home was not cooling. We were forced to find another property since the home was so unbearably HOT! The owner refused to refund our money!!! She proceeded to tell us that the house was cooling and it "SHOULD be ready". Since we were actually in the house and did not feel the house cooling, we told her thanks but no thanks and even sent her a picture of the thermostat. When we asked her for a refund, she told us she was keeping our money since she could have rented to someone else (NO ONE Would have stayed there with that heat!). She then proceeded to tell me we "lied to her". According to the owner, we were suppose to only have 2 people in the house.... WHY would we rent a HOUSE for 2 people??? She advertises that it sleeps 10 and we had 7 total. We also found out from the property manager that we were not allowed to leave our boat in front of the property. Since we keep our boat in a storage facility there in Havasu, it was no big deal but it would have been nice to be told that up front. It's very upsetting that the owner would not take responsibility for her broken air conditioning unit... and in the middle of summer, a broken air conditioning unit is a deal breaker. We now have to go to small claims court to get all of our money back... stay away from this HOT HOUSE and unethical owner.
3bd/2bth Just Minutes from London Bridge on the North side of town