Deposit not returned
We arrived at the condo 4 am, it was frizzing inside and smelling bad, like a mold or something that was kept wet for a while. Cleaning lady put air on lowest possible position. I have 2 small children, had to warm a place up. I turned off the air and turned heat on. As well I opened window and balcony door to ventilate the smell out. Within 10-15 min everything was wet. Floors, carpet, walls. Well I wasn't aware of the condensation effect. Then the smell became more unbearable. I called owner, that they said that they are sorry that it was that cold inside. By the way owners knew that we are coming early morning 3-5 am and didn’t notify cleaning lady. I they notified her about our time of arrival, she wouldn't assume that it would be hot outside and wouldn’t put air on coldest setting. Owner ordered company to dehumidify the air inside a bedroom, which was not livable anyway d/t smell. Another inconveniences, ouyr kids couldn’t take a nap, we had to arrange them to take a nap at our friends condo. It was noisy and bulky. The cleaning lady brought more towels and linens and mentioned that it was no charge. Well there were 5 more families who came with us and stayed at the same resort. Our room was the worst. Only condo where we were staying had carpet. All others condos have tiles, laminate, etc. NO CARPET. By the way carpet was so nasty, dirty and smelly that I had to put sheets to cover it up so my kids can play on a floor. Not best place to stay with kids because bedroom not isolated. When you walk in to the condo you walk in to a bedroom, then kitchen and living room. We didn’t use a bedroom because it was smelling like mold, and my hubby who is a military health professional urged me not to sleep there. As soon as I came back I requested a my deposit back. Instead they sent me an invoice for water extraction, extra cleaning fee. I guess for extra towels mentioning that there is no fee for that. Also they charged me for a clogged toilette, which was draining very slowly upon our arrival. When I was negotiating the price while booking, owner said that they need to keep their price up so they can compensate for a winter time when condo is not occupied, well not at my expense. My husband is in military, and he was away and still away d/t his duties. I took kids to a vocation which turned into a disaster. At this most vulnerable time of our lives, it was very disappointing that people can take advantage.
Watch spectacular sunrise from our balcony