Beautiful home. Great location. Just okay customer service.
First let us say that should you stay at this home, you'll be absolutely pleased by it's cleanliness, comfort, upkeep and location. You won't regret staying here as it is a lovely home. Unfortunately for us, a bit of poor communication occurred during our stay. Prior to arriving we were informed by the owners that they would be out of the country and not readily available for any trouble-shooting (totally okay by us) but that they would leave us in touch with a house manager to help with any questions or problems. When we woke up the first morning into our stay there was no hot water. We contacted the house manager and she said she spoke very little to no English, couldn't understand English (thankfully we could get by with some French) and is new to the housing complex so she couldn't offer us any help as to explaining to us if there was a water problem throughout the condo or perhaps where the water tank or power fuse/box was located within the unit. We were able to trouble-shoot the issue on our own (the hot water was turned off in the unit and directions were not left indicating such) but then had to wait 3 hours for the water to warm up to take a comfortable shower. We sent a note to the owners and received an automated reply stating they'd reply within 1-5 days but unfortunately now 9 days later, we still haven't received a response. Again, please know that this was a minor issue in the big picture of things and if this hadn't occurred this property would without question receive 4 stars, but miscommunication did cause a few hours of a delay in getting out to enjoy the town and left us not entirely pleased knowing that the manager on-site knew very little about the property. If this issue is addressed by future renters, this is a property that we'd highly recommend. Great location, beautiful condo, nice perks, i.e. wood burning fireplace, heated floors, fully equipped kitchen, nice linens, endless DVDs, books and games, and a very easily accessible shuttle service right down to the village.
StayAtTremblant! - Fall Colours right from the hill / Get ready to SKI!!