VRBO travelers beware!
This rental unit was dirty!! The wood floors were sticky & the bedroom carpets were not vacuumed & were stained. We did not want to take off our shoes -GROSS! The kitchen appliances were streaked. You could see that they have not been cleaned in awhile. Same with the TV. The beds did not have top sheets, so we looked in the closet & found wet towels in the washer. The bigger bedroom did not have a window covering overlooking a busy street. There were holes in the wall for one. When we asked the owner, she said she was working on a window covering but can't do that over night. We paid 50% down in Jan this was the end of May! We called the owner about these issues. She said that this was not a 5 star rental. We never have stayed at a 5 * hotel or rental. We have stayed at other rentals & sometimes the pictures on line are not as nice, but never dirty. The owner told us that she would refund us if we could find a hotel on Sat of Memorial Day weekend. She did not want unhappy customers. She said she did not know how to refund us but would call Home Away. We found a hotel after 2 hrs in her rental. We called & left her a message that we had left her property. We contacted Home Away & left. We tried to contact the owner for 2 days & she never returned our calls. 3 days later we found out thru Home Away that she disagreed with us. It took 2 weeks to get our security deposit back & we were not refunded any rental money. This was a BIG let down! We were very excited about using VRBO for the 1st time for a family wedding week end. Home Away (VRBO) never helped us.
Penthouse in heart of Capitol Hill , Uptown