Great home, but renter BEWARE!
The home is absolutely beautiful. We enjoyed the hiking trails at the end of the street and our stay was very comfortable. We felt like we were isolated in the mountains (which was what we wanted), but it was only about a 10-12 minute drive into Flagstaff. There was no cell service, but fast Wi-Fi at the house. Loved that we could watch movies on Netflix the small amount of time that we were there. We had a great time staying here and would have considered staying here again - HOWEVER, we were falsely accused of “damaging” their carpet. We were blamed for a HUGE stain that was NOT there when we arrived or departed. When the owners notified us that we would be responsible for the cost of the cleaning, I tried calling them, but she ignored and never returned my call. I asked specifically in an e-mail where the stain was located in the house, and they would not tell us. If we had caused the stain, we would take FULL responsibility for it. In fact, I would have called them immediately to let them know. We never wore shoes or ate/drank on the carpet. We treat everyone’s home the way we would our own, if not better. They “claimed” that we were the only ones in the house before their cleaning crew came, but with ignored phone calls and emails back to us - and knowing 100% that it was NOT caused by us, we were appalled with how one-sided this situation turned out. The carpet in the house was dirty (as it IS a rental), but for this to happen randomly to us was not right. It was absolutely unacceptable for us to pay their carpet cleaning bill for this stain. If anyone is considering staying here — make SURE to document EVERY little thing right when you walk in so you aren’t blamed for something you didn’t do. We wanted to write an honest review about what happened — because we’d hate for this to happen to another renter.
Flagstaff / Grand Canyon - Forest Trails & Magnificent Views - Kachina Village