Only private; not quiet or clean
I volunteer at the Indian wells tennis tournament and this property looked perfect for me. Private, clean, and quiet. What I found in the casita was a stained dirty carpet and road noise from the 4-lane road nearby that woke me up during the night and a dead bug on my pillow that wasn't there when I went to bed. I left after I found the bug and filed a complaint with homeaway with photos documenting my complaint. The owners were going to fix the problems with the tv and internet but not for a week. The lock to the unit was tricky and not that easy even with two hands. I tried using the ceiling fan and the cord broke off - the owner fixed this. The kitchenette made me nervous with the refrigerator, coffee pot, microwave, and electric frying pan all plugged in on one wall; however there was a fire extinguisher close by. I don't like to use air conditioning so I opened the windows for air and ventilation for the kitchenette; however the road noise kept me up at night. There is only one way into the community for renters and often there was a line of cars extending dangerously into the other 4-lane busy street of people trying to get into the community at busy times. Yes, this property is reasonable and yes the owners try to fix the problems; however they didn't fix the carpet stains (no bare feet on that carpet) and they can't fix the location of the unit (on the border of the community close to the 4-lane busy streets). Homeaway recommended I leave this review. I received a partial refund from the owners and I'm requesting a full refund for the nights I didn't stay there because of the noise and unclean conditions and the property was not as described: private =yes; Clean=no; quiet=no.
Private, Clean And Quiet Casita With Small Kitchenette